Over charged us for our electricity and then booked an appointment to look at smart meter. No one turned up so I booked again. No one turned up for the second time so I filed a complaint. They booked a third time without notifying me of the day which I couldn’t do so cancelled. After cancelling I was sent a text to remind me of the appointment. I then called again to double check it was cancelled which they said it was. Then I received a text from the engineer saying they were coming out to the appointment, meaning it clearly wasn’t cancelled! Customer service is very poor