If I could give a zero star review I would. OVO certainly do not even deserve the 1 star. They are the worst, customer service is shocking. 13/12/24 - Phoned OVO again and yet again put on hold and then told there is no one available to talk to me but I would get a call back within 24 hours, bare in mind Iam still awaiting the previous call back that I was promised. UPDATE: 12/12/23 - spoke to OVO again yesterday and was promised a call back within 24 hours but surprise, surprise no call back. Have an on going compliant with Ovo, which has been going on for 6 months now. Its has been with CAB and the Ombudsman. I had a debit of £377 in February 2024. When I moved over to PAYG in March 2024 , I agreed to pay back £1 a day for my gas & £1 a day for the electric. During March 2024 the £150 warm discount was supposed to have been applied to my account, which would have taken the debit down to £220. Its now December 2024 and I have already paid £560 to OvO and they are saying I still owe £185. The complaint handler advised that I was actually £136 in credit and they would issue a cheque for the refund. Week later this credit changed to £94. A cheque was issued and sent to my address but made payable to the lady from citizens advise. Now the complaint handler is saying Iam still £185 in debit, that's the same complaint handler who said I was in credit and the same complaint handler who made the cheque payable to the lady from citizens advice. I have tried numerous times to try and sort this and have asked numerous times for OVO to explain exactly how a £377 debit has turned into them making me pay back over £700. I was on the phone to them for over an hour on Monday and none of them could explain, just kept putting me on hold and then putting me through to someone else. They are continuing to take money daily from my PAYG account. I am honestly losing the will to live. I really don't know what else I can do. I suffer with mental health issues and this is having a huge impact on me.