1 star is too many! For months I've had an ongoing issue and they just lie to try shut you up. I've always been a pay as you go customer but when the switch over from boost happened they "changed" it to pay monthly but I don't have a gas supply unless I still top up. I've been having to still top up through the boost app which now doesn't work all whilst a bill has been piling up in my name! They just pass you between departments and it doesn't see that anyone can fix it. I've been told every time I've contacted them that an emergency appointment will be made and nothing. I have a baby and a young child in the house and now we're without heating and hot water mid December. Keep trying to change supplier and they keep denying my move over because of some imaginary debt! I can not stress enough that everyone should stay away from this company!