1). I am writing to express my deep dissatisfaction with the service i am receiving since your company took over SSE. Prior to the takeover, I had a smooth experience, with meter readings every three months. However, since the acquisition, I have been forced into having monthly meter readings, which I find both unnecessary and highly inconvenient. 2). I, like others, am being unfairly treated by this company. Instead of being asked or given a choice, your company has been barking orders at customers, bringing us into line with your own OvoEnergy customers, forcing us into the same system as OvoEnergy customers, with no consideration for our needs as SSE customers. You are not asking us what we prefer, you are telling us how it will be. 3). By continuing this approach, you are not only removing the choice and flexibility that SSE customers had, but you're also showing a lack of respect for your customers’ individual needs. This behavior is not acceptable. You are removing any remaining trust or goodwill from your customers by treating us this way. 4). Additionally, you have removed several payment options that were once available with SSE, including the GyroSlip payment method, which was the default payment method for millions of households who were with SSE for years. This is a wicked, evil, and spiteful thing to do, whether we want it or not, and it has been done without any consent from ex-SSE customers. It’s clear this was done to force us into using an online payment system, with no regard for our preferences or needs, after bringing us into line with OvoEnergy’s existing customers. 5). Not only are you forcing customers into online payment methods, which not everyone is comfortable with or wants, but you are also forcing us into direct debit payment methods. This appears to be done so that you can earn a commission from the direct debit sign-ups, without giving us the choice of payment method. 6). It is clear that you are benefiting financially by forcing us into these systems, whether we want them or not. You are getting extra money for pushing us onto direct debit, and you're also earning through the online payment app store by forcing us to install the app, whether we want it or not. Many people do not feel comfortable with, nor do they want, these online methods. Yet, we are not being asked for our preferences; instead, we are being told how it will be, so your company can profit, either through direct debit or through the app.