Very rude customer service not polite at all.. They never call you back for a follow up. They keep adding to your bills even though you keep up with payments. You have up to a hundred pounds or three hundred pounds left to pay on your account, they add a thousand pounds or more on top of your payments. Literally. Spoken to Mandisa Maluku and Nokwanda on sever occasions relating to my bill, they have not been help at all. Rude and unprofessional and impolite. Please stay away from OVO if you are looking or thinking of switching suppliers. These people are Crooks and Frauds. My bill payment with shell of fixed payment of £89 per month. Then OVO took over, it went up to or should I say flew up to £394.00 a month. I complained to OVO, as usual rude and disrespectful and dismissive on the phone. Spoke to me like I was nothing but trash.They said it’s high because I use lots of gas and electricity that’s why my tariff is high. But I don’t use my gas heating in summer. Then the next direct debit got to £295.00 a month. Again I complained to OVO, same answers I got, but this time they added we’re charging you for the tariffs you will be using and not using so your payments can cover your bills so you don’t go in debts. It has to cover your bills you don’t use to keep you up date with your payments. I cancelled my direct debts and was paying every month what I can afford, but calls and emails started flooding in from OVO. This was Harassment. I called them told them I cancelled my direct debit off because they were taking money from my account that wasn’t the agreed amount OVO and myself said i should be paying. They then told me well the letters and phone calls will still keep coming and we will send someone to cut your gas and electricity off.I was still paying every month month. £294.00!!! Shell was fixed at £89 every month. OVO takes higher amount every month without any emails or letters, you just notice the ridiculous amount of money taken out through direct debit!!! My bill got to £1,668.00 something pence. Even though I was paying every month. I got the payment down to £581.00. But the one evening it went to £1,299.90. I complained they sang the same song. The next day it got to1,349.00. This all happened this month December 2024.Still with this ridiculous bill!!! Anytime the amount goes right down, OVO adds more to amount to pay. It Never goes down. EVERY ONE PLEASE STAY AWAY FROM OVO. Find or look for another energy provider who aren’t CROOKS AND FRAUDS AND THIEVES!! OVO IS CAUSING MENTAL HEALTH PROBLEMS TO CUSTOMERS AND DEPRESSION!!! PLEASE STAY AWAY FROM OVO!!!!