I am writing to express my deep dissatisfaction with the way I, like many others, have been treated since your company took over SSE in twenty twenty-three. From the outset, it has been a constant stream of frustration and unfair treatment. Your company has taken away payment methods that were default options for millions of SSE customers, such as the GyroSlip, without consent. This wicked and spiteful move has forced customers into using online payment methods or direct debits—options that many people neither want nor are comfortable using. This was not a choice; it was forced upon us. You are barking orders at your customers, bringing us into line with your own customers at OVO Energy, whether we want it or not. Not only have you limited payment options, but you are also benefiting financially from these changes. By pushing customers into direct debits or forcing them to use an online payment app, you are earning commissions at their expense. This is being done without asking; it is simply being imposed. To make matters worse, your company is actively hiding customer comments when they do not align with the narrative you wish to present. By removing or suppressing negative feedback, you are silencing valid criticism and preventing others from learning about the poor treatment your company is subjecting its customers to. This underhanded practice only serves to protect your reputation at the expense of transparency and accountability. It is a spiteful act that prevents customers from voicing their opinions or sharing their experiences, ultimately hiding how bad this company truly is. If it weren’t for the customers themselves, you wouldn’t have a job, get out of bed, or go to work in the morning. It’s those same customers who pay your wages, yet you feel entitled to dictate to them what you will and will not show on your social media platforms. You present yourselves as a good and trustworthy company, but in reality, you are not. Your actions reveal a spiteful, wicked, arrogant, and two-faced approach to dealing with customers. As an energy and gas provider, this behavior is unacceptable. It’s clear that your priority is not your customers but your own profit. The way you treat those who rely on your services is appalling, and it’s about time your company is held accountable for these disgraceful practices.