To you yourselves full stop yourselves at OvoEnergy, 1) I am writing to you as you yourselves will not openly admit that i am a lower energy user here at the address than what you are claiming I’m using, based on the meter readings i have provided to you. i must stress that these are the accurate readings from your own meter itself, not estimates, & have been submitted consistently since you took over the accounts back in July time of 2023, in preparation for the switch over yourselves for August time of that same year to yourselves at ovo energy. 2) Additionally, i would like to highlight that you are charging me your ridiculous standing charge fees, which you yourselves have set at £18, with Ofgem's own approval. This has been in place since you took over my accounts in 2023. Furthermore, this does not include the new daily standing charge fees, which you yourselves have set with Ofgem's own approval, for 2025, starting on the 1st of January 2025. 3) I would also like to address the ongoing issue with you yourselves full stop at Ovo energy over my own email address with you yourselves full stop yourselves then at Ovo energy are claiming to me that my email address does not match the correspondence address on your own records with me. However, when you took over my accounts from SSE to yourselves back in July 2023, you would have been provided with the correct email address at that time then to yourselves then over my own accounts with yourselves then full stop at Ovo energy. 4) So if you are now stating that my email address doesn't match, it suggests that you have either made one up or are deliberately using an incorrect one then on me yourselves full stop at ovo energy yourselves. Please confirmed to me than yourselves then full stop then yourselves then what email address you yourselves then have on me then yourselves then full stop then yourselves on me then on your own records with me then you yourselves then full stop then yourselves then at Ovo energy, as it clearly should be the correct one provided when the accounts were transferred from SSE themselves over to you yourselves full stop yourselves then at Ovo energy. 5) Furthermore, if you're going down this rabbit hole, i must point out that you yourselves have quite happily corresponded with me by email for nearly three years, on & off at me, using the same email address yourselves claiming to me over & over again at me like broken down record that yourselves really are yourselves at me full stop by telling me yourselves to me it doesn't match. when I myself can prove this, as i have the correspondence from you to me over that period, showing that you have quite happily used this email address to communicate with me yourselves over this time with you yourselves to me full stop yourselves to me yourselves by email to me from yourselves to me at OVO energy. 6) Now, if you think this is a game, i must tell you, it’s not. This is real lifes, & your actions are affecting people’s own lives out of this full stop yourselves, as an energy & gas supplier, are having a negative impact on those you are supposed to be serving. It’s not a game, & i am not here to play your own games with you full stop yourselves at ovo energy. It’s clear to me that you don’t understand the consequences of your own actions & how they negatively affect your customers. This is not about you or your own hobbies are not playing your own games, this is about the services you are supposed to provide to your customers, & you are failing to do so as a company. 7) you yourselves are overcharging me here full stop at the address for using electricity that i myself am not using here myself full stop at the address you seem to think it’s okay to manipulate the system as you wish to do so yourselves at OVO energy. by claiming that my email address doesn’t match your records or overstating my energy usage, you are not only inconveniencing me, but you yourselves are disrespecting your own customers. It’s not just a matter of incorrect billing or erroneous claims; it’s about how your company is treating people. & i can assure you, this is not something that should be treated lightly. (C)