I can only hope that people read these honest reviews before they sign up to ovo. From having the phone call hang up in mid conversation (several times) after waiting ages to be connected to basically indifferent call centre staff, I have had to chase up the closing of my account repeatedly, I kept it at complaint level because ovo were/are basically very badly organised and we're not doing their job. Two months after I closed my account they took another direct debit and ultimately didn't close my account until 10 weeks after I initially requested closure, very poor service the impression i get is that they don't care we are just a number, i voted with my feet and am so happy I did.