Subject: The Impact of Removing Gyroslips Payment Method for Ex SSE Customers Dear OVo Energy. 1) I am writing to express my deep frustration regarding your decision to remove the Gyroslips payment method, which has impacted millions of Ex SSE customers, including those who were transferred to ovo when you acquired Ex SSE in 2019. This decision has created a significant disruption for customers across the country who have relied on this method as their default payment option for paying bills as they arrive. 2) Your actions reflect a lack of understanding of the critical role this payment method played in the financial lives of many customers. It's clear that, due to your own lack of awareness, you have created confusion and financial hardship for millions of households who are now struggling to adjust. 3) It is apparent that the decision to remove Gyroslips was made without considering the full impact on your customers. This shows a failure to understand how important this method was for people who relied on it to manage their bills. In fact, your actions demonstrate that you have autism of your own, as it seems you do not fully grasp the seriousness sof what you've done. If you did, you v you would have understood the chaos it has caused to those who now have to f alternative ways to manage their payments. 4) The lack of communication regarding this change only exacerbates the situation. You knew that informing customers about the removal would lead to backlash, yet you chose to avoid transparency and did not consider the consequences of leaving millions of people in the dark about such a crucial change. 5) As a company that inherited millions of Ex SSE customers, you should have taken greater care in ensuring that these customers were not left in a vulnerable position. Your failure to address this issue properly is a clear indication of how little you truly understand the needs of your customers. 6) This decision is not just inconvenient-it has caused real financial strain for households up and down the country who relied on this default payment method. You have made a choice that affects real people, and your failure to understand the extent of this disruption shows just how out of touch you are with your customer base. 7) I hope you reconsider the impact of your actions and begin to fully understand the consequences of your decisions.