1) OVO Energy is gaining a negative reputation primarily online for January time of 2025 due to numerous customer complaints regarding issues like overcharging, billing errors, poor customer service, difficulties with meter readings, and struggles to resolve complaints effectively, often leading customers to escalate issues to the Energy Ombudsman; with recent investigations by Ofgem finding instances where OVO overcharged customers significantly above the Energy Price Guarantee, further damaging their image. 2) Key points about OVO's negative reputation: Overcharging incidents: OVO has been caught overcharging customers on multiple occasions, including instances where they charged above the government-set Energy Price Guarantee, resulting in significant financial repercussions for affected customers. Customer service issues: Many complaints highlight difficulties in reaching customer service, long wait times, and a perceived lack of responsiveness to customer concerns. 3) Billing errors: Customers report frequent billing discrepancies, including incorrect meter readings and inaccurate charges, making it challenging to understand and manage their energy bills. 4) Complaints handling: Some customers feel that OVO does not adequately address complaints, often requiring escalation to the Energy Ombudsman to find resolution. Regulatory scrutiny: Ofgem investigations have revealed instances of OVO breaching regulations, further contributing to their negative reputation.