Worst company. Left me and my 6 month old daughter without gas. I’d rather them 3 weeks prior to tell them their meter was beeping and saying call help. They came out and said they couldn’t change the meter yet. I tried to top up. It wouldn’t let me. So I had to wait for an appointment a week later for them to come out. They looked. Couldn’t change it. They put emergency credit on for me. I rang again and told them the meter was broke. Sent someone out a week later. Said he couldn’t do it. I rang them a few days later and told them I can’t top up and I’m on my last £4 because the meter is broke. They booked an appointment for 6 days later. 2 days after my gas ran out. Rang for emergency credit. Said they can’t do it because my appointment is booked for Monday. Which is 4 days away. Rang twice in a day, they said they’d send emergency engineer out. No one turned up. Rang again, started crying and balling down phone begging for help and begging someone to come out. Said they couldn’t but if I walked half an hour to the shop they’d give me a new card so I can top up…. I told them I couldn’t as I have a baby and it would take me an hour walk there and back. Said nothing they can do! It’s their fault the meter is broke but I’m suffering the consequences.