Our account became OVO when they purchased SSE energy services back in 2020. in October 2024 OVO created an extra account without our permission and place part of our debt there, we were never informed about this second account and we were paying through our regular account number using OVO app with an account number associated with that. To our surprise, OVO sent us a letter through a solicitor saying that we owe them nearly a thousand pounds from this second account they created associated with our names, really OBSCURE PRACTICES, stay away. We called the company asking why they created a separate account without telling us and they said this is their standard practice and that they tried to get in touch via email, but we never received those emails.