My car waited in repair shop for 13 days and the repair shop would not continue to hold the car because they were granting free rental car. The repair shop coordinator emailed OXCar at least four times. I emailed twice a request and as of today 15 days later we have not gotten a decision on repair warranty granted. I called three times and was told to email the request reminder. Other times I was given a recorder with directions . It is as though they feel as if they hold out until you pay for your own repairs while yet paying them for a warrant service. Worst Company yet....