“Too overbearing! When you tell them you're just getting a quote and when you are ready you'll call back. They push and push and push until you just have to hang up on them. Very unprofessional.”
“They are we worst company ever to deal with, no one is reaching out and everything is via email. I cancelled my policy in February and they still taking money out of my account. They also do not talk directly to the repair companies everything is via email so it takes weeks to try and resolve any issues even before your vehicle is repaired. Who needs that kind of help.”
“Do not even call them for a quote!!!
I made the mistake of calling Ox Care for a quote. After telling the rep "No thanks" several times and her transferring me to a supervisor to try to get me to sign & also telling him "No"...they are still calling me. I blocked their 800 number and now they are calling from various numbers (different area codes) throughout the day. I feel like I'm being harassed.”
“Beware of Ox Car Care – A Frustrating and Costly Experience
I am writing to express my deep frustration and disappointment with Ox Car Care. After three exhausting weeks of back-and-forth communication regarding a transmission repair that was clearly covered by my policy, I was ultimately denied the claim on the grounds of "pre-existing damage." This was an inaccurate and unfair assessment, as my mechanic explicitly stated that there was no pre-existing issue.
Throughout the process, the claims adjuster handling my case was dismissive and unwilling to listen to my mechanic's professional evaluation. During one phone conversation, she was particularly rude and refused to engage in any meaningful discussion about my claim.
After such a frustrating experience, I made the decision to cancel my policy with Ox Car Care. I will never trust this company again, and I strongly advise others to be cautious before purchasing coverage. If you're considering Ox Car Care, think twice—this company does not stand by its promises.
Sincerely,
Reginald Hubbard”
“The worst all I get is the run around about being able to use the warranty to cover parts. I will say it sounds good but I’ve realized if it’s to good to be true it is. Definitely not worth the waste of my time and the mechanic shop plus my money that in the hard times we are having needed for other stuff.”
“I just signed up with OX Care today and the service is already bad. I have been on hold for over 10 minutes trying to get in touch with someone to discuss my contract. NOT A HAPPY CUSTOMER. I have not been a customer for less than 24 hours. I am going to cancel my policy.”
“Was advertised on TV they say they will cover 100% of the cost of repairs. When I call I was told they would only cover 50% of the repairs because I live in California. What that has to do with anything, I dont know. I don't like being lied too. Needless to say I hung up on them.”
“If you need to make thud or any after market purchase sich as these , please revisit the type of car or truck or suv and make sure it has the best reliability for up to 200000 miles or better . If you have done your homework in purchasing do it on reliability , then you won’t need one of these programs plus the amount of payments you make probably will be more that the repair think about it.
Senior master sales person 48 years”
“I have a recording of what they said and now I’m in need of the service and it’s not true. Bunch of lies they’re no better than car shield. Tell you what you want to hear, but when it comes down to it doesn’t exist.”
“Have paid policy for 23 months put first claim for auto repair December 18, 2024, waited 1 month and have not heard whether claim approved or denied and it took over a month to get paid on a oil change claim. When I call OX claim department stated waiting on additional information transferred to customer service and was told claim had been denied.”
“I can’t believe what a tip off ox car really is paid my monthly bill for 2 years my water pump went and the car was in the shop for 3 weeks and every time I call I was told it was in review, all in all it took a month for them to ok it but for only a small amount I had to fork out the rest ox car is a scam then I cancelled one of my cars and they said they needed the mileage??? For what ? Why you need that info I’m canceling. Car shield is the way to go , had it on another car 7500 in repairs and got the ok while I was waiting for the loaner car and paid the whole repair !!! See ox car I will be putting you on blast if how bad you guys are car shield I’m coming home . Ox you suck”
“I put 1 star because i couldn't put zero stars. After taking over 15 days to approve a transmission replacement ox care refused to pay the shop for the repairs that they finally authorized due to the fact that after such horrible service i decided to cancel the extended warranty. When we contacted them they said that if i reinstated the contract they would pay the claim. Instead they opened a whole new contract and again refused to pay the original claim that they did authorize. Stay away from this scam of a company”
“I I attempted to cancel my contract the very next day and I got the runaround from everyone. I got different answers from several customer service people. They continue to try to keep you on the phone kept you on hold all day so this is completely a scam and I informed the people who want to look into this try to reviews first don’t be like me and do the reviews last James”
“Scam!!! They charge you 75 to get started then the full price of place 7 days later which mines was 175 exactly 7 days later. They don’t give you any documentation by email or by mail. They also dont cover anything and have very rude customer service. When you want to cancel they wont cancel or stop coverage until an email is sent. Process takes over 3 months so they say. Scamm!!!”
“I called to cancel my contract I was on the phone 25 minutes and it still did not get canceled, the rep gave me a big hassel refusing to cancel it with multiple questions about why I wanted to cancel, it really frustrated me, so I told him I will call back in the morning.”
