Working for a dealership that does not sell this warranty does not help matters. We have been reaching out to them for over 70 days now. The poor client has also been. Neither one of us are getting through and when we do they treat us and the client like idiots. I feel bad for the client they approved so much for his repair then expect him to pay to have the part shipped to our store. I wish the client would have done some research before purchasing this waste of money and paper. You guys are good at collecting but that is where it stops. Maybe on day the attorney general will take a look at some of your reviews and look into your practices. 3.6 STARS my a$$. More like -3.6