I purchased a warranty on 4/26/23. My first payment was taken on 5/10/23. In the meanwhile, I reviewed the material and decided to cancel. I called in mid-may, well within the 30 day money back timeframe and cancelled the warranty. I was told that it was cancelled and that I would receive a refund of my payment in 3-6 weeks. On June 12th, my account was charged AGAIN and overdrew my account!! I called and was told that there was no record of my cancellation call and that he would cancel it then and refund BOTH payments (one that was not authorized), which would take 3-6 weeks (LONGER NOW). I called on 6/30 to check the status of my refund, since I am on a fixed income as a retiree and losing this money is causing a hardship. I was NOW TOLD THAT MY CANCELLATION WAS TOO LATE FOR MY FIRST PAYMENT TO BE REFUNDED, WHICH IS NOT TRUE AND THAT I NEEDED TO WRITE A LETTER TO THEM, OFFICIALLY CANCELLING THE WARRANTY (AGAIN) AND PROVIDING MY ODOMETER READING. THEN THEY WOULD CONSIDER A PROTATED REFUND OF THE PAYMENT THEY TOOK IN JUNE WHICH WAS NOT AUTHORIZED. I TRULY EXPECT TO NOT SEE A PENNY FROM THEM. THE REP WAS RUDE AND BASICALLY CALLED ME A LIAR WHEN I SAID THAT MY FIRST CALL WAS WITHIN THE 30 GRACE PERIOD. NOW, AS A PERSON WITH LIMITED INCOME, I HAVE LOST $370+, NOT INCLUDING THE OVERDRAFT THEY CAUSED ON MY ACCOUNT. DO NOT DO BUSINESS WITH THESE PEOPLE. THEY ARE MAJOR SCAM ARTISTS AND PREYED ON AN OLD WOMAN.