OX CAR CARE, INC. OX WARRANY GROUP 17875 Von Karman Ave. Ste. 150 Irvine, CA 92614-6216 Rhode Island Secretary of State ID: 001708663 Statutory Agent (for service of a process): Registered Agents, Inc. 4 Park Plz. Ste. 500 Irvine, CA 92614-5209 President: KATHY MCDONALD Secretary: MIKE MARDARESCO Other address: Registered Agents, Inc. 47 Wood Ave. Ste. 2 Barrington, RI 02806-3503 OX CAR CARE IS A FRAUD! It misrepresented itself and refused to pay claims in full and timely! A water pump had to be replaced on a friend's 2020 GMC Yukon XL Denali while he was out of town. The company would not pay for a rental car directly but suggested that he incur the rental expense up front and submit for reimbursement only to risk denial. Thus, a rental car was not a viable solution as he's stranded, and it won't get him or his car home. The company would not pay for genuine GM parts (like for like) but only cheap, Chinese garbage offered through Auto Zone. It would not pay for everything necessary to complete the repair to an industry standard, such antifreeze/coolant because it is classified as "miscellaneous," which is not a covered item but necessary for the repair (When the water pump failed, the cooling system lost every drop of coolant.) Customer service is horrible. You experience excessive hold times and forget negotiating with the claims department or even discussing the issue with the claims representative as he'll just disconnect the call. The company has no regard for the customer and his time, and it does EVERYTHING it can to cut corners and pay as little as possible on the claim leaving the customer with a LARGE out of pocket expense outside the deductible. The company took almost a month to authorize the repair, leaving my friend stranded out of town in Phoenix, 1,400 miles from his home city! Of the $2,700.00 bill, OX CAR CARE paid $519.00, sticking my friend with the difference. So, not only is he out a full years’ worth of payments toward an over $4,000 bill for its top-tier, Platinum coverage (2-years’ worth of payment for 5-years’ worth of coverage), but the money he had to pay out of pocket directly to the mechanic to satisfy the repair bill. If decide to buy a policy, do NOT use a checking account or debit card to pay the monthly warranty payment but use a credit card so you can dispute the charges for product/services not received should you cancel. Furthermore, the only good extended warranties are those offered by the dealership at the time of purchase of a new car or certified, pre-owned. OX CAR CARE IS A SHAM AND A SCAM! The owners are making their millions because they are scamming the consumer and NOT PAYING LEGITIMATE CLAIMS. They should be sued for breach of contract, misrepresentation, theft, deception, and fraud! If you have a policy with OX CAR CARE, I STRONGLY SUGGEST THAT YOU CANCEL YOUR POLICY TO SAVE YOUR MONEY BECAUSE YOU WILL NOT ONLY PAY FOR THE WORTHLESS WARRANTY BUT THE REPAIR BILL, TOO! SHAME ON YOU, OX CAR CARE! YOU SUCK!