Avoid this company. They are very incompetent. 1st mistake: I was expecting a parcel on Thursday. I waited all day at home. Late in the evening I received a text message from paack saying: We have attempted your Zara order but it appears the address is incorrect. Please confirm (link) MY ADDRESS WAS CORRECT!!! BASIC SW LONDON ADDRESS I tried to confirm it, but the system said the address was out of service area, and I had to give another address, so I ended up not changing the address. 2nd mistake: I did change the delivery slot time for next day to 6-10pm but then on Friday I received another text message that they attempted to deliver at 2pm but there was no one home. (now they managed to find my address - the same address, but they made a mistake with the slot time) 3rd mistake: Contact the online help and the advisor apologised and PROMISED my parcel would be delivered on Saturday between 10-12pm as no one would be home in the afternoon. Guess what happened? They didn't come Contact online chat again, they didn't know anything about it and said they couldn't help me. Basically I have to wait until 10pm for the delivery, and if I'm not home, they will try the neighbour, and if they are not there, they will attempt one more time, in a different day (which won't work, we will all be out working) and if that doesn't work, the parcel will be returned to retailer. The content of the parcel was to be used this weekend!! This is unacceptable!!!!! Don't trust this company!!