1st delivery attempt = 3 emails sent at the same time (please confirm your address, your parcel could not be delivered, please pick a time slot for the following day). - The timing of these emails all coming at the same time begs whether this is legitimate. - The address was completely correct. Did the driver bother to try and deliver the package? - No news from Paack. Average waiting time of 24-48 hours to get any response. 2. Promise by Paack to re-deliver the next day between 10am and 12pm. Mid-afternoon I get in contact with the store who call Paack - result = the item was never scanned at their warehouse and was not sent for delivery. - Client facing side = never scanned on the 24th July. - Email from Paack saying they hope they have been of excellent service stating that the item is in transit. No response re: client facing side and being able to track the parcel. 3. I receive a conflicting email from Paack saying that my parcel will be delivered by End of Day. Speaking to the Store, who get in contact with Paack, they apologise for their mistakes and in fact the parcel will not be delivered today nor tomorrow. No reasons given for the conflicting emails. 4. New notification on 'Track Delivery' telling me my parcel will be delivered between 10am - 12pm 25th July. No news. No missed call nor knock at the door. 5. Notification saying the item was out for delivery on the 25th evening. A pure lie. 6. New notification, 26th July = 'Item has been returned to Sender.' 7. I call up the store who are able to receive more news. They have said if I want this order back, they will have to process a refund which takes 3-5 working days. I ask them to get in contact with Paack to investigate this. 8. Paack lost my parcel. No news from Paack. Overall = Paack, you are a despicable courier service with no 'human' element to your services. Is this a joke? Would not recommend Paack to any business or individual. Slow response time, lack professionalism & customer service skills extremely poor.