1. shocked of that long delivery time slot - 10hours. That is NOT acceptable. Max. is 4hours. Even MY TIME IS MONEY!!! Aparently they have incompetent personal that can not create a 4h delivery schedule, and the managment is incompetent as well, due they let it happend. 2. When driver do not find adress. Instead of make a call for direction, got mail - item cant be delivered. 3. Custom care - do they know what it is? Apparantely NO. When they missed the delivery (their fault) another delivery time slot of 10hours is created!!! They should prioritized the missed delivery and deliver it FIRST next morning - no other 10h delivery time slots!!! 4. My advise - do NOT choose this logistic company, unless they improve both custom care and hire competent personal and managemnt for 4h delivery time slots.