AWFUL AWFUL AWFUL. BE CAREFUL WITH THEM. I have never failed to receive a package. Same address, same phone number for years. But with the most important delivery, they have proven to be a disaster. My parents had to stay at home all day expressly to receive the package without fail, and it turns out that the delivery man lies saying that they could not deliver the package due to absence, when the doorbell at my house, apart from being noisy, comes with the supported by my dog's barking, so it is impossible for anyone to have opened the door if it had rang. After receiving Paack's notification of failed delivery due to absence, 2 minutes later I called my sister, who was also at home waiting for the package, and she told me that no one had rang, and that the dog had not barked either. Therefore, it is very clear that the delivery man lied. Afterwards, I decided to call Paack, to claim that the delivery person lied, and on top of that he didn't call me, as professional delivery people usually do, and they simply responded that it had been rescheduled for tomorrow. So I decided to send written complaints to your email. And the only thing they answer is that they will try to investigate what happened and take disciplinary measures so that it does not happen again in the future. And what about the order I'm waiting for today? Don't you solve the problem of the PRESENT? The disciplinary measure that would be effective is to tell the delivery person to make the delivery again TODAY, even if he has to extend his working hours, because it was his mistake. Anyway... I am very dissatisfied and disgusted with the service. I am clear that the next time I see Paack being hired for delivery, I will reject it. I will do what is necessary so that no more deliveries come to me with this company. I don't give a minus five stars because you can't.