So, this is an honest review of how I feel about Pactimo, it's my first time purchase and I really hope my feeling changes with the use of the Range Stratos Cargo Bibs that I purchased. The shorts performed extremely well when out on my first ride but when I returned home I noticed that there were loose threads that hadn't been trimmed back where the seams meet the leg gripper the bib shorts, both on the inside and outside. These shorts were over £170 so I didnt expect to find this finisihing issue, and I was concerned that the threads would start to unravel and the seams come apart. I contacted customer services with photo's of the threads and received a pretty dismissive reply from a member of Customer Service UK team, saying "I couldn’t really see where the stitching was unravelling" and "Please include all your contact details and order number as the number on the email you sent in does not correspond to an order." I included my Pactimo order number in the email I sent with the photo's but they did however agree to "assess your bibs under our warranty process". To me the response from the UK team seemed pretty dismissive, so I replied with some more detailed photo's of the frayed stitching and asked if I trim the threads will the shorts still be covered by the warranty. After 4 days I received a reply, much better than the first one, it was like a different person replied, but it was signed by the same person. Anyway, they have now said "Normally the thread should not be super long so if you wish to trim it further we will stand by a replacement should any problems arise with them on this occasion" I really hope the shorts do live up to the hype, this is why I bought them, but I do think the UK customer team could do with a bit of a refresher on their initial customer responses, it's left a bad taste in my mouth and I'm finding it hard to recommend Pactimo to friends, which is pretty rubbish for both me and Pactimo.