Quality of shorts was good, but had to size down to size Large. Customer service, however, was very poor. I was preparing for a week long ride, RAGBRAI. Placed a $300+ order on a Sunday evening, paid the extra for 2 day shipping. Notified later that evening that my order was packed and ready. Then it didnt move. Sent an email on Tuesday asking for an update, was told they would contact USPS to see what the status might be and they hoped it would deliver Wednesday as expected and let them know if I didnt see further tracking information by then. Called the customer service number, which rolls to voicemail and asked for updates/explanation and a return call. Never happened. Also left a message via FB messenger, again no response. Wednesday evening, received an email that my order had finally shipped and should be here Saturday. Again emailed back and called. Received an email the next day that they were bummed it took so long and were giving me a $10 store credit. They were also refunding my expedited shipping...but refunded less than I paid! So the original shipping would have been free, I paid for expedited, but still came up short. Back to the Saturday delivery - I had to leave for the ride Saturday morning. I paid a fee to USPS to have them hold the package so I could grab it first thing Saturday morning before hitting the road. Fortunately, that worked and I did get the shorts. But, I do not believe I should have had to resort to that nor pay the fee when I paid for 2 day shipping a week prior. All in all, Pactimo had multiple opportunities to practice excellent customer service. They could have responded by phone or a sincere email, which they failed to do. This was my first order with Pactimo, not sure I'd order again. As part of a large cycling community, unsure if I'd recommend someone to order based on the experience.