Terrible! First of all the sizes are way off. Order 2 sizes larger than what you are. I did the exchange program, which was easy, but my new order was delivered 3,000 miles away. I returned the wrong sizes back and they received that order several days ago. I have been calling all day, different times of the day to make them aware of the situation and I left a voicemail. All day long the same thing message that says all lines busy and to leave a message. Wait to speak to a live person, never happens. All I have left to do is to start the credit card dispute process since no one here cares about customer service.