After having made multiple purchases before without any complications, this time I never received the order that was sent to my house through UPS. When calling palmetto they told me that ups rejected the claim because I was ups choice and therefore no one would be responsible for the loss of the package. The package was sent without a signature required, that is, it does not matter if I was a Ups Choice member, the package would be left at the door of my house anyway! customer service, apart from waiting 45 minutes to be attended, they have no empathy with customers, they are rude and practically leave you talking alone and block the call. This is the worst experience I have ever had! the policies implemented by palmetto are in such a way that they do not pretend to protect the clients and only protect the company.!