Bought gun online. Called PSA in Columbia to verify my gun had arrived. Gun department would not pick up phone and hung up instead of taking call. Called back and talked to customer support and they verified that my gun had arrived. I went to the store and presented my drivers license and told associate the gun that I came to pick up. The associate would not go pick up my gun so I asked to speak to the manager at which he came over and defended the associate. I was irritated and the manager said that I could just come back tomorrow (if I didn't like my service). I live about 40 miles from PSA. I don't appreciate the customer service that I received. I have purchased a few firearms from PSA and the only thing that was needed was my identification and the firearms that I wanted to pick up. I will probably continue to buy from PSA but I realize that I have to put up with the crappy service when I walk into the store.