Always great shopping with PSA! This is the first time i have every had an issue, the item I ordered said in stock when i placed my order. I waited about 16 days and it never came. I called PSA and Trayona answered the phone after a small wait (about 3minutes) looked up my info and said i could do return to sender and get a refund or wait until the item was back in stock. I said i would do the return to sender and get a refund and she put in my request. I got my refund about 5 days later, On a Monday , reordered the item Monday night and received the item Thursday afternoon the same week! Very happy with the service and will definitely be ordering in the future! Thank you for all you do to help keep America Awesome! Thanks again Trayona, and God bless