I ordered two GSG FIREFLIES in 2020, it took longer than they initially said it would so I asked for a refund. They emailed saying there was a delay of my order because of the pandemic. I said ok no problem, I'll wait. Once the firearms were delivered to the FFL of my choice CLYDE'S SPORTING GOODS, my family was greiving the loss of our 19 year old daughter due to COVID-19 complications, so we didn't get around to actually going to recover the guns. Well in February of this year we requested a refund apologizing for letting this slip our minds. Well Palmetto's CUSTOMER SERVICE sent the shipping labels to the FFL and once they sent the guns back to palmetto I was told in an email that my refund would be processed, and they've received and restocked their GSG FIREFLIES into Palmetto's inventory. Well that was in March. That was also the last time Palmetto ever responded to my emails. They NEVER SENT ME MY REFUND, THEY'VE OBVIOUSLY DECIDED TO JUST KEEP MY MONEY AND THEIR GUNS. I know I'll not recover my money. But I just wanted to share my experience with who I consider criminals for stealing my money. My family was greiving we didn't need these people to add insult to injury. Don't think it can't happen to you. Online there's reviews that say palmetto is famous for terrible customer service and for keeping your money from online orders. Good luck to you shoppers.