Ordered my first gun from palmetto and selected an FFL from their list. The FFL wasn't able to transfer the gun and shipped it back to Palmetto. They refunded me the cost of the gun but not shipping. The FFL told me that he had just contacted Palmetto to be removed from their list just week prior when they sent him a gun for another customer. I called palmetto and asked them to refund $20, but they told me that somewhere in their terms and conditions it says they they won't. I asked multiple time for them to reconsider but they chose to stand by their policy, even though their own website let's you select the FFL and doesn't have a message alert to call for confirmation prior to ordering. They obviously don't maintain their own ordering system and make the customers liable for shortcomings of their systems. Palmetto lost a customer over $20, which in my opinion makes no sense. In fact, when I disputed the $19 with chase, they just immediately processed the refund because they know that in the long run it would cost them a lot more money to work through the issue than to just issue a refund for such a miniscule amount.