I ordered an AR pistol lower from PSA. First time it was shipped it went to a UPS facility in the next town and not delivered to my FFL. I received a message from PSA stating my order was "ready for customer pickup". I called PSA and they said the FFL must have requested a hold - they did not. I asked PSA to request it be returned and re-shipped to my FFL. 2nd time it got there. Upon unpacking it at home, I find the forward assist sticks and gets jammed. I email PSA and describe the problem. They say they want a video and a better description. I'm unable to provide a video but told them for the 2nd time what the problem is and requested they contact me to arrange a return and repair. So far, their warranty/customer service is being difficult in facilitating a repair. If they remedy the situation, I will update the review. But at this point I'm very dissatisfied with PSA and their customer service.