I have been a good customer with palmetto. Spent close to $11000 in the last two years with them. I have never complained once. And I have received a damaged firearm and missed a few items. Never complained, not once. Three weeks ago an ammo shipment went missing. Almost 600 dollars. They have been completely unhelpful. I spoke with Caleb, Juli, rakeivius and Melissa. All any of them were capable of doing was quoting company policy. It was clear that they were all accustomed and well prepared to deal with unhappy customers. They must get a lot of phone calls like mine. I asked for a supervisor “ they don’t take calls”. Quote calub. Blamed it on me, said ups could not get ahold of me. Untrue. If I was a regular at bitching and complaining I could see but I have been a good customer and never once complained. I told them they had lost a customer their response was ok bye. DONT do business with palmetto. Worst customer service ever.