I purchased a G Force over/under shotgun and completed the Federal Paperwork. Upon opening the box, I realized the gun was scratched on the side and numerous scratches where the barrels fit the stock. I called Palmetto State and was informed that it was not their problem per a change a week and a half ago which stated any warranty items had to go thru the manufacturer. I asked to speak with a supervisor and the supervisor refused to speak with me because the policy would not be changed. I have been a customer several times with Palmetto State but this will be the last purchase and I urge others to read the fine print before purchasing a item from a company that will NOT stand behind items they sell.