This was the worst customer service experience of my life. I will paste my email to them but I removed my name. This did happen and this was a big order. Just imagine how you will be treated with a smaller order. Also I got hung up on over five times throughout the day with no call back at all even knowing my experience. Still no response. Hello my name is W V and I am writing you to hopefully let someone important know how your company let me down. I looked on your website and seen something that I thought my wife will like for her birthday which is 12/17. I seen that your company also had a promotion going on where ypu would get a free bracelet for every 200 you spent. When I put my order in I noticed that only three bracelets wore added so I called and asked why only three and also asked is I could get five. Because of the amount I was spending. I was told no. While on the phone I askes several times if I would get my order by the 17 and was told yes. I still placed the order. First after placing my order I got no conformation and had to call again to get my order number while on the phone again I asked again and again if I would get it by the 17. I was told yes. I got a email after saying I needed to call to confirm my order. I did just that. Once again asking if my order would be here by the 17 and being told yes. I kept looking up the order to see where it was with shipping to only see it was not sent yet. I called again to only be told that my order was cancelled due to me not confirming while the young lady on the phone was telling me she could see the note where I confirmed. Now I'm being told that even if I place my order again I would not get the promotion bracelets and of course I won't get the order in time. The gift was for my wife and mother of my five daughters and I felt with that order I had at least one year where I got that women something she deserves because she the best. Your company let me down. I don't "feel the love" from your company by a matter of fact thanks to you guys I won't be feeling any love any time soon. Thanks for repeatedly dropping calls and not getting back to me thanks so much.