PANDORA Reviews

Name: PANDORA
Rating: 1.62

1.6 Rating 311 Reviews

14 %

of reviewers recommend PANDORA

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Metrics

1.6

Based on 311 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, it plays music, and at first it seems nice to create your own channels based on a band or artist, or even on just one song. But a big problem seems to be with the tweaking for personal taste. As you rate more and more songs with a thumbs-up, its algorithm(s) seem to be so unsophisticated that it just keeps playing the songs you have already rated thumbs-up over and over again, so soon enough even on shuffle setting it becomes less and less like listing to a station than being trapped in you own old record collection, all your own CDs, LPs and 45s, with next to nothing new being played or surprising you. I might try removing all of my thumbs-ups and rather only rate songs I don't like thumbs-down, to see if maybe it can learn to play songs I have never heard before or hardly at all, that I will probably like. I just don't need to hear Smooth Operator and Gimmie Shelter over and over again every time I turn on Pandora, even though I've given both a thumbs-up for being good tunes.”

Helpful Report

Posted 9 hours ago

“If I could rate 0 I would. My story is going on for over 4 months. Too long to explain. Global and North American offices don’t respond. Customer service can’t do much.”

Helpful Report

Posted 19 hours ago

“Charged me 3 times and then sent email saying they canceled order with no reason given. I finally got to talk to someone and they said it was out of stock and I should get a refund in3-5 days. The necklace is STILL on their website for sale. Be careful”

Helpful Report

Posted 1 week ago

“Purchased a bracelet on a Sunday. I found another bracelet at another store for a better price so I decided to return. They have a 30 day return policy on unused items. As I hand to representative she looks at it snd says it looks dirty. She then goes to another area out of my view. After she returns she says after viewing under a magnifying glass scratches are seen but not visible to the human eye. I explain the item was not worn so that is not possible. The manager then places it next to a showroom piece and claims color looks dull. I continue to let them know this is not true and I want a refund. After a few minutes the manager says give me your Id I will issue a refund this time. This is insane and a tactic to not issue refunds as posted.”

Helpful Report

Posted 2 weeks ago

“Foarte dezamagita! Am un lant roz achizitionat din argint aurit, nu il pot purta, in 2-3 ore dupa ce il pun la gat pielea se inroseste și fac vezicule. De asemenea sunt locuri in care s-a matuit și innegrit, chiar si o depunere verzuie. Desi am informat compania de aceasta situatie, refuza sa isi asume raspunderea!”

Helpful Report

Posted 1 month ago

“I have a rose gold bracelet with about 20 charms mixed between silver, rose gold, and gold. The bracelet lost color in parts and the rose gold charms stained the silver ones. I contacted customer service and they only tell you that they do not cover damage due to use. I keep the entire bracelet in its original box and only wear it on certain occasions. Many of the pieces are gifts. Customer service does not respond for anything and only apologizes. Pandora is quite expensive for the quality of what they are selling. Not recommended. I will never buy a piece again.”

Helpful Report

Posted 1 month ago

“What a joke. They recently had a managerial change and the new guy is such a jerk. Please bring back the old manager Zaria or make Sadie the manager. They know how to treat clients.”

Helpful Report

Posted 1 month ago

“Unfortunately I’ve just had a really bad customer service experience with Pandora. I placed an order guaranteed delivery for Valentine’s Day. The order never came. When I called to enquire my order I was told yes I can see it’s got lost but I can’t replace it. I’ll have to refund the order. This ment I would have to replace the order on line and lose out on the offer I had before (free item with so much spent) so I expressed my annoyance with this and asked could they not just replace my original order please. His response was for me to do it myself then call back (another 30mins unneeded phone call) for him to add the item onto my order (apparently he can do this but he can’t just issue the order again). Again not being happy with this I asked to speak to a manager. 9 days and 3 Emails later I got a call. No better response, they can’t replace only refund. Valentines long gone now so it seems pointless. I wouldn’t have been so annoyed if this was dealt with appropriately, however both employees I spoke to were unhelpful. No happy resolution made.”

Helpful Report

Posted 1 month ago

“"Do Mongolian distributors not follow official procedures?" Hello, I am reaching out from Mongolia. On January 28, 2025, I received one of your bracelets as a birthday gift from your official store. However, the bracelet was too big for me, so I was considering exchanging it. Today,on 20th of Feb, 2025 I visited one of your branch stores in mongolia, but I was informed that exchanges are not possible after a week. Unfortunately, I was unable to wear the bracelet even once because it was too large and kept slipping off my wrist. It is still in brand-new condition. According to your official policy, items can be exchanged within 30 days. However, the branch in Mongolia has refused to exchange my bracelet. Could you please clarify why this policy is not being honored at the Mongolian branch?”

Helpful Report

Posted 2 months ago

“very happy with the service at my local store her name was daniel and her customer service was excellent”

Helpful Report

Posted 2 months ago

“My daughter pruchased a ring and after a couple month, the paint it is already pealing off. She went to the store yesterday and they won't honor the warranty.”

Helpful Report

Posted 2 months ago

“I bought a ring on January 11th and tried to return it January19th. Never wore it as I could not ger it over my finger with arthritis. So decided to take it back. They said they could not take it back. It has never been on my finger. They didnt believe me. Very angry about this. They said to try to sell it. I would take a loss. Would really like customer service to take care of this. Thank you”

Helpful Report

Posted 3 months ago

“Multi-year subscriber. Service ok but it's easier to cancel cable TV. Worthless, unethical mobile cancelation steps and bot-based chat designed to prevent cancellation.”

Helpful Report

Posted 3 months ago

“I brought a earring fot the amount $140.00 and got a free bracelets in Pandora's located at N.Shore mall in Peabody at pandoras promotional policies and nobody informed that if they return purchased items that qualified them for a "free" bracelet or promotional item, the free item must also be returned. This can lead to frustration, especially if the terms of the promotion were not explained clearly at the time of the purchase”

Helpful Report

Posted 3 months ago

“I placed 2 charms in my cart I was interested in. I moved one after to wish list and placed my order total 43.00 with my 9.99 shipping. When I received my email confirm it added the other charm now total 143.00. I called customer service right away and the rude CSR rep said I can either take it to the store for a return or sell it off at UPS???????? That Defeats the purpose of paying extra to ship to have it home delivered. Stupid Policy for a jewelry store especially since it was literally within 2 min of the order it was Still processing.”

Helpful Report

Posted 3 months ago

“I do not recommend doing business with this company. They have terrible customer service. I took advantage of a holiday promotion they were running which included a free bangle with purchase. The charms and bangle were gifts for my daughter. But when she tried on the bangle, it was too small. When I went back to the store to exchange it for a larger one, they said they didn't have anymore of those bangles and they wouldn't substitute it for another bangle of comparable price. They hung me out to dry! I won't be buying another Pandora product again. They seem to have zero respect for their customers.”

Helpful Report

Posted 3 months ago

“Καμμια εξυπηρέτηση. Αγένεια. Δεν αλλάζουν δώρο που αγοράστηκε on li e σε φυσικό καταστημα ενώ ψευδώς είχαν ενημερώσει ότι ειναι εφικτό”

Helpful Report

Posted 3 months ago

“Pandora- 168 Market Street -Ste 1310 Yonkers, NY 10710 Representative: Rebecca G My friend Linda and I were at Pandora on 12/29/2024 -Rebecca was knowledge, very helpful and a great salesperson. My friend was able to purchase a few items. Rebecca was great”

Helpful Report

Posted 3 months ago

“I purchased a Spider-Man charm before the summer , the brazalete is only used weekends. Two weeks ago, begining of December. The hanging Spider-Man breaks off from the little ring. I am told by the member of staff that sold it to me and by the member of staff on duty last week that it will be exchanged, to keep an eye when there will be back in stock. I did not keep the receipt. And I told them that. They both said it was ok. I went in today as I saw they had it in stock to be told they would not replace it without a receipt. Not impressed at all.!!!!”

Helpful Report

Posted 3 months ago

“Do not buy. I wasted over $1k and bracelets start to tarnish.”

Helpful Report

Posted 3 months ago

PANDORA is rated 1.6 based on 311 reviews