PANDORA Reviews

Name: PANDORA
Rating: 1.68

1.7 Rating 332 Reviews

16 %

of reviewers recommend PANDORA

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Metrics

1.7

Based on 332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anna

PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had bought a Pandora bracelet years ago, and I filled it up with all of my favorite charms and then one day at the grocery store. The class was a little bit loose and somehow I lost it and I was absolutely devastated. I bought a new bracelet, but it didn’t really fit my wrist and it wasn’t comfortable for me, but then I saw on an advertisement you had these link bracelets or what you call ME link bracelets and I thought that that was the bracelet for me that’s my style… So I ordered the bigger one with an extra link and I was thrilled when I got it in the mail that they also sent me as a gift the smaller link bracelet. I only have one charm at this point and it’s the four leaf clover charm and I picked that in memory of family that is passed on because I am Irish and my great grandparents immigrated from Ireland and so I think of that charm as my family. I am, however, in love with that little coffin charm that I saw on your site but right now I’m going through treatment and money is tight but when things are better, I’ll be buying more charms at least a couple to add to my Emmy large link bracelet. But it is so me it is so comfortable and every time I look at it, it makes me happy so thank you. Thank you for knowing that women are all shapes and sizes and styles and colors and that’s what makes your jewelry so unique because it can fit anyone’s style, and all that that entails… Thank you… Sara”

Helpful Report

Posted 2 days ago

“I’ll never buy from Pandora again. My daughter was given a Pandora bracelet for her birthday. It didn’t fit, and when I tried to exchange it (with the original receipt), I was told flat out “no” because it was past 30 days. Think about that – a gift bought in advance, given on her birthday, and by the time we could get to the store… Pandora basically said tough luck. So my daughter was left with a bracelet she can’t even wear, and Pandora couldn’t care less. No flexibility, no compassion, no attempt to help – just a cold “computer says no” attitude. This isn’t just poor service, it’s disgusting. Other jewellers are miles ahead in terms of quality and customer care. Pandora feels outdated, overpriced, and stuck in its ways. When I mention Pandora to younger people, they literally say “never heard of it” – and after this, I can see why the brand is fading. If you value your money, your time, or your loved ones, avoid Pandora. There are so many better options out there that won’t treat you with the contempt Pandora does. They’ve lost me as a customer for life, and I’ll make sure everyone I know is aware of how badly they let us down.”

Helpful Report

Posted 1 week ago

“Unfreakingbelievable!!! I can't believe I'm on my way back for the seventh "7th" time in 2 years to get pandoras "constantly falling apart" low quality jewelry fixed! I'm sick of, and done with Pandora in every way, shape, and form!”

Helpful Report

Posted 2 weeks ago

“Bought gold necklace, got it in silver. Was unable to deliver it back and get the one i bought. Never buying from e-store ever again!!”

Helpful Report

Posted 3 weeks ago

“I love my Pandora bracelets they are so beautiful ,! They are little expensive but you get what you pay for and the quality is better,don't go generic, Pandora is worth every cent !”

Helpful Report

Posted 1 month ago

“My children ordered me a beautiful bracelet for Mother’s Day. It was too large and I requested the return and a full refund. Return shipped and Pandora confirmed receipt and told me a full refund would process in 10 business days. 16 business days later, contacted Pandora to inquire regarding the refund. Placed on hold for a few minutes and was told an electronic gift card was emailed 13 days ago. I didn’t want a gift card, I wanted a refund. Double checked all folders in my email and found no email from Pandora. Asked for a copy of the communication which took several minutes to produce. First, I expected a refund, as per their instructions 13 days ago. Today was told it is a gift card. Be weary of a company that doesn’t do what they promise to do. It’s called integrity and I am finished purchasing Pandora products. Unsatisfied Customer in NC - Alexandra”

Helpful Report

Posted 1 month ago

“Don’t care abut ads usless Don’t pay use u tube”

Helpful Report

Posted 1 month ago

“I bought my daughter a stacking set of rings in April, it is early July now. This eas a bday gift. One of the zirconia stones fell out and the ring became misshapen. However the other ring did not change shape. The sales assistant kept emphasising that my daughter should never sleep with them on, because our body temperature increases during sleep and changes the shape of the rings... I had never heard such nonsense in my entire life. In the end, she told me to Google this a little more (regarding the body temp) and decided to replace my daughter's ring. I was very disappointed with the attitude and tone with which we were faced with. If the outcome was not in our favour, I would have taken things further, but one thing I am taking away from this is that they have lost 2 Pandora customers.”

Helpful Report

Posted 1 month ago

“First of all, I have to mention Pandora’s customer service. I honestly can’t believe such a well-known jewelry brand could have such disappointing service. The first time I called, no one picked up. Later, someone finally answered and promised to email me the next day — but I never received anything. After that, I called several more times. While they did answer, their responses were vague and repetitive, and I didn’t receive any real help. I also tried using the live chat, but they read my message and didn’t reply. All I want is to return an item I purchased but wasn’t satisfied with.”

Helpful Report

Posted 1 month ago

“I visited Pandora at International Mall. Amy was awesome. I wasn't ready to buy but had questions about the jewelry and prices. Usually when I say I'm not sure if I'm going to buy the clerks disappear. But Amy stayed with me and answered all my questions. I'm definitely going back to purchase a bracelet and charms.”

Helpful Report

Posted 1 month ago

“Definitely a struggling company and you can tell by the immature staff they employ who have no idea how to respect their customers. Quality of charms are not made to last the years”

Helpful Report

Posted 1 month ago

“Pandora Song Good”

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Posted 1 month ago

“Great customer service asked if I could get a silver ring for my mum’s birthday and they showed me something nice and affordable would certainly recommend. Thank you Enny for the fantastic service :)”

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Posted 2 months ago

“I have never been so disrespected in my life in dealing with retail. Katie, the store manager at Pandora Pinecrest location, was awful. Not only did she racially profile my two eight year old daughters and myself. Her customer service was nonexistent, wouldn’t honor Pandora’s policies and for no reason. Thankfully the staff at Beachwood mall was more than willing to stand up for what was right and honor the policies that Pandora has in place. For your jewelry needs please visit the staff at Beachwood place.”

Helpful Report

Posted 2 months ago

“Poor quality. I purchased my wife a Pandora bracelet and charms as a gift and the clasp on the bracelet lasted one week. They replaced the bracelet straight away this time we got two weeks out of the clasp before it broke also. My wife is totally turned off Pandora now due to the extreme Poor quality. She said she’s too scared to even wear it so what is the point !? I think that a Facebook page with no review section and no way to send a message is a telling sign of the lack of confidence in a company’s own product. I rang their head office in Australia and they simply advised to take back to store and exchange or get a refund and spend the money elsewhere.”

Helpful Report

Posted 2 months ago

“Wow my Pandora journey has begun. Staff was lovely and friendly, full of advice.. bought my first ring at the beginning of the week and then went back at the end of the week for 2 more.. stunning rings..”

Helpful Report

Posted 3 months ago

“TERRIBLE customer service. First of all, I ordered an e-card to be sent to a colleague, and instead they sent it to me. When I tried to call customer service, I was on the line 25 minutes before anyone picked up. Then they said that they couldn’t cancel the order, they could not change the email address, and I could not have a refund. They kept putting me on hold; altogether the call took 45 minutes. And then finally when I said it’s Pandora’s fault that they sent it to the wrong email address and I want to talk to a supervisor and then the guy on the line who I could barely understand, said oh sorry I can’t hear you. You’ll have to call back at a later time. Hung up on me. Horrible company. Do not buy from them. There’s so many other places to get jewelry and you’ll be treated better.”

Helpful Report

Posted 3 months ago

“I have always been a Pandora girlie and have loved them and they’re amazing prices since a young age when I wore silver jewelry BUT I’ve recently swapped to gold and I understand that it’s only gold plated from the jewellery that I have bought but it’s not even Ben five months and they’re already rusty and brown and turning my finger green. I also understand the after-care comes down to me. You are warned not to wear them in the shower and stuff like that because it’s obviously going to get tarnished but I have not been wearing them in water. I take them off for every shower every time I wash my hands it’s only on the odd occasion when I’m in public And they’re still doing this so quickly. Love Pandora would Hayley recommend if you’re getting silver? I’ve had silver for years and not a single mark but if you’re going to get gold, I would definitely go for something better quality.”

Helpful Report

Posted 3 months ago

“Went to uxbridge pandora today Saturday 3rd may to purchase some charms . We were served by this wonderful store assistant who was very chatty she asked about my other bracelets i was wearing and what woderful customer service she gave us.unfortunately we do not know her name as it wasn't on the receipt but her terminal number wasGBMT000302 .I don't normally leave reviews but felt I had to this time”

Helpful Report

Posted 3 months ago

“SwWasn’t allowed in store not even to look because there were already 2 patrons inside. Associates then conversed in Spanish. And said no entry. So rude went across to Swarovskis was treated beautifully and spent close to 500.00. I guess Pandora doesn’t need business”

Helpful Report

Posted 4 months ago

PANDORA is rated 1.7 based on 332 reviews