Dreadful customer service from Julie Manager at Telford store.She should be retrained in how to approach customers, how to speak to them in a correct manner and tone.She is definitely not to the standard to have that Manager Title. Problem was when I needed to exchange a charm that was bought for a Christmas present, due to my daughter being bought one from a friend.As soon as she new I had bought it on the online shop her attutude changed even though I had the packaging, the invoice one of the products I ordered two.By the time I was talking to a lovely shop assistant explaining what I had already said to the woman monitoring the doorway who turned out to be the manager, the manager rudely interrupted us stating that I must not be given a refund as I had bought on line,I had never asked for a refund all I wanted was an exchange.She was loud, rude and did not seem to care that other shoppers were listening to how she was speaking to me and the shop assistant.She said the shop assistant was new to the store and wanted her to know She not only made me the customer feel uncomfortable but the shop assistant and on lookers.The exchange took place but my experience with the exchange was very un -pleasent.No refunds, no credit notes will be offered only exchange for the same price.With being low in stock this was hard , felt under pressure to exchange for anything worried about the loss of money. I felt like Pandora are breaking some kind of consumer rights law by doing this.