So disappointed in Pandora at the moment. Will never ever buy a gift card from again eventhough me, my sister and my mum don't really buy jewellery from any other shops. Me and my parents got a £300 gift card for my sister 30th birthday. One of the item got cancelled and they informed about it her at 2 am and because most of the people sleep at night she didn't reply to it. Pandora decided to send her £83 gift card refund (the cancelled item was worth £125) instead of offering a different item for the same price, which she would be happy to accept. After spending hours on the phone she was promised by the manager that if she orders a different item for the same price they will send the balance of £42 onto her account. After placing the order and paying £42 of her pocket they sent her another gift card for £33 instead of money transfer of £42 as previously agreed. So she ended up with £42 short and a gift she doesn't need now. The worst customer service ever! Thanks Pandora for making my sister's 30th birthday so "special" 😡😡😡😡