If I could give 0 stars i would have! I ordered 3 identical charmes as gifts for my 3 daughters. I paid for express delivery as I wanted to give them to my girls on a particular special occasion..... I received them 9 days later ..which was 4 days after I need them. To add to my utter disgust they arrived in plastic bags...not gift boxes as shown on tv!.... These people seem keen to get your order and then forget about you. Desp ou te several attempts to contact them I've been completely unable to do so. Adding insult to injury, after receiving my order which was almost 140£ i then received emails saying there was free bangle for orders over 100£ . I would have expected this kind of service from from a " fake' Pandora company...but this was utterly disgusting. I will NOT be ordering from Pandora ever again....and strongly advise you to take your custom elsewhere