I ordered items from the Pandora store online on 12th Nov. The items were supposed to be delivered within 3 working days. That was ideal as one of the items was for my nieces 16th birthday. I had a confirmation email. Then I received an email on 14th Nov to say the items would arrive within 10-20 working days ....!!! After 20 days and no items I contacted the customer support to be told there were problems due to ... Covid. It is now 38 days and I have still not received my order or a response to my email asking if the items have been dispatched - there was still time to make Christmas.... Nothing. I also requested to know that if I asked for a refund how long the funds would take to clear into my account. No response. If I could give this zero stars I would. I will now raise this as a dispute with my bank.