I am absolutely discussed with Pandora. I received an item and wanted to return. There was no return label so I went through there website and got on. Posted the item and thought I’ll check on it in a few days once the tracking shows it’s got to them. Checked that it was there so spoke to an online advisor that yes confirmed they have it and now the warehouse needs time to process it. So a total of 14 days and you should have the refund, waited 15 days and checked back in, spoke to an online advisor again and they said, no we don’t have it. My response was well Iv been told you had it and my tracking shows you got it 15 days ago. There response was, unfortunately we can’t do anything and I have to speak with Royal Mail. Even though this is there label. I argued it and said surly not as this is your label and you are the sender/receiver. But no they insisted that it was on me. So I rang Royal Mail who confirmed that the item has been delivered to there warehouse and that they need to get intouch as it’s not my label, he also said they shouldn’t hold your refund as it shows it’s there and you have done your bit. So I go back to them and explain this. There reply, we will look into it. So they apparently looked into it and basically said nope it’s not in the warehouse so the case is closed and you need to take it up with your payment provider. I argued back explaining how they have messed me around stating they have the item and then they don’t and I need to do this and that when infact I have done my bit. I got the label and sent it back. I have proof they received it. But all I got back was a copy and pasted reply stating they have closed there investigation and I need to speak to the payment provider. Also to mention at the bottom of there email it constantly states customer satisfaction is there most important thing. Absolute joke. Can’t believe how they have treated me and are basically stealing there money due to there errors. I will continue to fight this as this shouldn’t happen to anyone