Pandora's service is non-existent. I bought a charm online using Discovery Miles, they deducted my Miles but then an error message popped up and no confirmation of the transaction was received - despite, the Miles being deducted. I have sent them numerous Facebook, Messenger, and email messages and all they say is that someone will be back to me but they can't say when. So, the gift I bought is lingering somewhere but the recipient clearly won't receive it, yet Pandora has received payment without following through on confirming and delivering the product purchased. Be very careful when purchasing online from Pandora - terribly poor service! Highly disappointing and frustrating dealing with them.