STORE AT THE CHERRY HILL MALL IN NJ TO BUY A GIFT FOR MY WIFE. I MADE A QUICK PURCHASE WITH CASH ON DEC 9,22 PERHAPS I WAS NEVER TOLD OR ADVISED BY ANY SALES ASSOCIATES ABOUT NOT BE ABLE TO GET MY REFUND (JUST IN CASE) WELL MY WIFE DID NOT LIKE THE ITEM AND WE BOTH WENT TO RETURN ALL THE ITEMS THE NEXT DAY DEC10,22. I HAVE THE ITEMS IN UNUSED CONDITION, ORIGINAL RECEIPT AND FORM OF PAYMENT WAS CASH****. I WAS SHOCKED INCLUDING MY WIFE ABOUT LISTENING TO THE SALES ASSOCIATES MARK C. BY A WEIRD VERBAL EMPLOYEE INTERNAL POLICY THAT WAS NEVER PRESENTED TO ME IN REGARDS OF RETURNS. MY WIFE READ THE RECEIPT LIKE 3 TIMES AND WAS VERY CONTRADICTING HIS VERBAL RESPONSE VS THE ORIGINAL WRITTEN RECEIPT. I WAS TOLD TO CALL CORPORATE AND GO TROUGH A PROCESS OF REFUND OVER THE PHONE AND I WILL GET MY CASH BACK BY A CHECK. AT THAT POINT I WAS FRUSTRATED AND MY WIFE EVEN MORE. WE DID WANT TO DO ALL THAT..WHY CALLING TO COMPLIANT AND GO THROUGH THIS WHOLE PROCESS AND WAIT FOR FEW DAYS TO RECEIVED A CHECK ? AFTER LISTEN THIS BUROCRACY THE POLICY STATES, I CANNT GIVE YOU THE MONEY BACK CALL CORPORATE. BUT THE RECEIPT STATES THE OPPOSITE ??? YES YOU CAN..THE STORE MANAGER WAS THERE AND SHE DID NOT INTERVENE KNOWING AND NOTICING THIS UNCOMFORTABLE/ AGRAVATED SITUATION OF A SIMPLE CASH RETURN. MY WIFE ATTEMPT TO SPEAK WITH THE STORE MANAGER IN REGARDS OF THAT STORE POLICY AND SHE WAS COMPLETELY IGNORED SINCE THE OTHER SALES ASSOCIATES CALLED MARK C. KEEP REPEATING TO MY WIFE, IM NOT GIVING YOUR MONEY AND HAVE MY CASH DRAWER SHORT, I HAVE TO FOLLOW POLICY AS WELL AND I DONT WANT TO LOSE MY JOB. MY WIFE WAS SO AGRAVATED ABOUT NOT HAVING A NORMAL SIMPLE REFUND AND BE TURN AWAY WITH A PHONE NUMBER. I DONT SPEAK ENGLISH AND MY WIFE DOES. SHE KEPT READING THE RECEIPT AND STATING WANTING OUR MONEY BACK AND RAISE HER VOICE ABOUT THIS UNFAIR CASH RETURN NOT WELL EXPLAINED THE DAY PRIOR AND THE HARD TIME WE ALL HAVING. MY WIFE KEEP REPEATING HERSELF IN REGARDS OF THE ORIGINAL RECEIPT WRITTEN POLICY AND THE SALES ASSOCIATES MENTIONED WILL CALL SECURITY..WHAT A WAY TO PROVIDE EXCELLENT CUSTOMER SERVICE.HE KEPT SAYING HERE IS A PHONE NUMBER TO CALL. YES ON A SATURDAY NIGHT TO GET MY REFUND AND THAT DEPARTMENT BEING CLOSED. MY WIFE WAS NOT HAPPY AT ALL ABOUT THIS EMPLOYEE POLICY, TURN AWAY WITH PHONE NUMBER VS PROVIDING A SIMPLE REFUND TRANSACTION. THE ITEM WAS NOT AN ONLINE ITEM, IT WAS NOT IN USED CONDITION, HAVE THE RECEIPT WHY DOING ALL THIS TO A CUSTOMER. THIS SALES ASSOCIATES KNEW THAT CORPORATE DEPARTMENT WAS CLOSED AND SEND ME TO ANOTHER LOCATION FOR MY REFUND.