I ordered an $80 Pandora necklace for my daughter-in-law for Christmas. I never received it. There was an investigation with UPS where they sent it out with them. They lost it but they had the nerve not to give me my full refund of $80 instead they kept almost 9 dollars for shipping and handling and for taxes on something I never received, when I asked them several times for my full refund they said no because we mailed it out and paid for the shipping. I told them that’s not my fault you need to take it up with UPS not me and they refuse to give me my refund never and I mean never will I ever order from them ever again customer service sucks . I do not recommend anyone buying anything from these people. BTW spoke with Better Business Bureau. They’re not even on their list.🤔🤔