I was just in the PANDORA JEWELRY Toms River NJ location MONDAY MAY 15th,2023 to exchange a Mother's Day Gift that my son purchased on 05/12/2023 18:43 pm and I received the gift on Sunday Mother’s Day. Upon receiving my gift, I did however try the ring onto see if it fit & how I would like it. I did not know this is not allowed as the PANDORA policy. I decided to exchange it out and get a different ring. The Manager Tracy inspected the ring & determined that it was worn & kept Insinuating (suggest or hint in an indirect and unpleasant way) that the ring was ruin with scratches & dirty. I explain to her the ring was not even worn, but yes I did try it on & placed it back in the box ( guess this is not allowed, but only in the store it is allowed).I didn't like how the scratching feeling it felt against my other fingers. She said because of this it can not be exchanged & or taken back. I kept saying to her I have not worn the ring. She kept Insinuating that I ruined the ring. After the first time I stated I did not wear the ring, but yes did try it on that should have been the end of the conversation and you just exchange and or do what the customer asked. I was well within the 30-Day exchange / refund policy (which I believe PANDORA has a no question asked return policy as stated by phone conversations from customer service). Even speaking to them on the phone they could not believe this even occurred & or happened. Once is enough a customer should not have to repeat themselves and you take it that you don’t believe them. Not good customer service at all. The ring was not ruined & if I walked away instead of letting my voice be heard letting Tracy the Manager know she was wrong for saying & Insinuating that I actually wore the ring in which I did not. Your not going to treat any customer like this especially me and be allowed to get away with it. First off you dont do that to any customer,if she (Tracy) did this to me how many other customers has she done this to? Not right in way shape or form at all. So she proceeded to say she will reach out to the district manager at 11:00 am to see what she can do. As I asked for the corporate phone number to call & complain she gave me the Pandora book ,told me it was in there. Who even says & or does that, you politely write it down for customers when they ask. I told her no I want it written down so she went to another counter in the back of store I guess to get a hold of the District Manger, as well as trying to scare me with notifying mall security. As she came back to tell me they were willing to exchange it out as she will clean the ring. There was nothing wrong with it other than my middle and pinky fingers getting scratched from the side, I wouldn’t have known that if I didn’t try it on. Didn’t know that is not allowed as per PANDORA policy. She tried to make an issue which was & should not have been. I was actually purchasing a more expensive ring paying the difference in price which was more money, not them owing me money for a cheaper ring. You can't tell me after each customer trying rings on in the store your polishing the rings that you clearly put back in the case after being tried on from person to person, being stacked with other rings, placed on the counter, etc... No your not polishing & or cleaning them because as I just tried on several & the sales girl Caitlin clearly just put them back in the case. No one no matter who you are & or work for will/should ever Insinuate something I did.I would never try & return something that I personally ruined, it’s not my character. On top of that purchase another ring that was more money & pay the difference. In my opinion she was being a B**** & thought she made it better by saying she spoke to District manager to exchange it, but nope you actually didn’t Tracy.You got me to a level that I am & have reported the incident, also in giving a review on what happened to hopefully help make people be aware & learn from this, so they don’t have to experience anything similar. Even the Associate Caitlin tried to apologize after the fact while she just stood there quietly listening to Tracy instead of speaking up when the insicident was occurring.TO me hearing this in the end from the sales girl Caitlin she was kind of admitting some guilt for the actions that happened. Who would want to work under someone who does this to the customers and or a company who allows this to occur from any Manager. But instead trying to make it seem that because you exchanged it made it better. Not for me it didn’t. Letting others be aware of what occurs and goes on with making purchases from PANDORA & experiencing something that should never have happened in the first place. It’s not right & there for you just lost several customers now as well I will no longer step foot in, nor shop at PANDORA going forward any longer, nor will any of my family. People who are like that & work for a company treating customers like this, no way will they continue to receive business from me or anyone I know for that matter. Because of this incident & what I experienced in dealing with Tracy at PANDORA they just lost future sales from me going forward.. PANDORA jewelry & any jewelry for this matter are never guaranteed. Things happen they break, you lose diamonds, stones, necklaces break, earrings break, etc. That’s why there is a return policy so if you purchase anything from PANDORA, you’re not supposed to wear it because if anything happens before the 30-Day return policy nothing can be done because it was worn. Then no one should shop here at PANDORA