I will never shop at your stores again. I have been a customer for years when Pandora was in Jared's and before. You are treated like a criminal if you want to return something and they make up return policies depending on the store and your color. I was visiting New York from FWD Texas and I bought two New York charms from the Herald Square Store. I asked about the return policy and was told if my sister didn't like I was told could return to any store. Which it clearly says on my receipt. I was told today at the Hurst store in Fort Worth Texas they can't accept the charm form New York because it's specially made in New York. Why was I not told that. I can't return the other one because I no longer have the prepaid Visa Gift-card I used. I asked couldn't they return the balance to another card and was told no. What if my card had been comprised and account closed they would be able to use that card then what? All this was told to the clerk from someone in the back who NEVER came out just kept telling people what to tell me.