SO DISSATISFIED. I would give 0 stars if I could. I ordered a bracelet and returned it. After waiting 2 weeks and hearing nothing (even though the UPS tracking showed they'd received it) I contacted them through their chat. I was told to continue waiting and that he could see the refund was in process. I waited and then chatted them only to be told the very same information. A few days later I received an email stating that I was given a gift card for the full amount of the purchase. Not a refund, but a gift card?!? I replied by email twice with absolutely no response. I spoke to a customer rep who told me that since it was final sale (it was NOT marked that on their website) that they were offering me a gift card as a "courtesy". I went around and around with him explaining that neither the website nor the order email I received showed anything about final sale. I asked to be transferred to a supervisor and went around and around with her. She insisted that there was nothing they could do. This is FRAUD. They are legally obligated to refund the purchase price including tax. Offering a giftcard does not relieve them of their legal obligation. She told me she would send this on to be reviewed by "the team" and I could call back in 3 days. I don't want the gift card because I do not want to ever purchase anything from this company again. SO DISSATISFIED.