Went into swords dublin Pandora to exchange necklace with gift receipt for a longer style. Told not in stock (the longer style) by assistant - and that I would have to phone every day to see when it might come in as they have no control over orders. Asked if they could call me, she said no. They don’t call customers. Went back two days later to see other items was shown another necklace but did not like it. Again told my preferred item not in stock and have to keep phoning as no other stores have my preferred item in stock. So… who knows when new stock arrives or what it may be as the shop admitted they have no idea. With a 30 day limit on refunds, no idea if what I want to exchange to will come into a store I decided to get a refund with the original receipt. The most unhelpful staff, rubbish after sale service and will never use Pandora again.