My mom gave me a gift from five years ago from Pandora. I live 90 minutes from the nearest store and returned the bracelet because it wasn't my style. They gave me a receipt that was the gift card. I went back a couple of years later with my daughter thinking she could pick something out (she lives in a different state but loves Pandora). They said that they couldn't use the receipt because they changed to physical gift cards. They said they would check into it and let me know how they could fix it. Needless to say, they never got back to me. I phoned them a couple of times and the manager never returned my calls. Since then I emailed 3 different times asking what I could do about replacing the receipt with the gift card. I NEVER hear back from anyone although I get an email saying someone will get back to me. I drove out another time and they promised to resolve it and never got back to me. This is a $300.00 credit. These people of crooks - its frustrating especially since my mom is on a fixed income and should not have spent the money in the first place. Shame on pandora!