Went to Pandora in Temecula, California last week to get a bracelet and charm for my daughters 21st birthday. Wasn’t sure if the size of her wrist cause it’s smaller than mines. She took a link or two off to make it smaller. I specifically asked if it was too small what can she do. She told me to bring it back to add a link back on. My daughter went in today and they refused to add another link on because my daughter had to bring it in unworn, still in the package. The bracelet is too tight and unwearable. Not what was told to me. The customer service there is terrible as well. Disappointed. My 3rd time at Pandora and probably won’t be returning.