Pandora expecting me to do their job My item didn't arrive when it said it has been delivered. I contacted Pandora's online chat who said there is nothing they can do until I contact Royal Mail. Why do I need to contact Royal Mail?? They shipped the parcel, I'm not Royal Mail's customer Pandora is. Why I am expected to chase their supplier? If they had any decent customer service they would be in contact with the people they shipped the parcel with finding a proof of delivery and getting back to me (their customer) on where my item is. Now I'm down money without a gift for my friend they expect me to waste my time doing their job. I'm waiting for a call back from their management...i'm not holding my breath!