Horrible customer service, this has happened to me twice I bought 4 charms and purchased 4 gift boxes to give to my friends, the charms showed up but without the boxes, I called 3 times in 2 months to receive the boxes I paid for each time they said they would put in a request for them still haven’t received the first 5 I purchased at Christmas, so this is 2 shipments without boxes and gift cards and $700 later this will be my last purchase from Pandora. It would be so simple for them to fix the error.
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